Our preferred method: apply cold water (using the most forceful water pressure as possible) to remove stains.  Hang to dry.  Do not machine wash as it may cause the proprietary backing to pull apart from the face.

For tough stains, we have found that OxiClean™ works best.  Rub a small amount of OxiClean™ on the stain with a damp microfiber and allow it to absorb for 5-10 minutes. Hose down and hang to dry.

Our preferred method is to shake out the mat. If vacuuming, be sure to adjust settings so the rotating brushes are on higher setting to prevent fiber damage or fraying from the beater bar.

Yes, but the Insider is designed for direct contact with hard flooring surfaces and this is not our recommended use.

With an incredibly minimal pile height, The Insider line can fit under most doors easily. But it never hurts to check! The height (or thickness) is 1/8''. We recommend a door clearance of 1/4”.

For the frame: wipe clean with a soft, dry cloth. For tough stains, add water with a small amount of dish soap (we like original Dawn dish soap) to clean and rinse.  Do not use abrasive cleaners or furniture waxes/polishes.  

For the insert: it takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out of frame and placed on its side for the water to run off.  

Special note for freezing rain/ice/snow: as with any freezing conditions, the Outsider can become slippery. We recommend only using The Outsider in outdoor protected areas for snow and ice conditions.

To insure the upmost safety of our product, we sell the insert and frame together. We do not recommend inserting any other insert into The Outsider frame.

Yes! We offer additional insert replacements in three colors. Head here and you can easily change your insert based on the season or just a change of mood! 

The Outsider overall height is 1”. We recommend a clearance of 1¼” underneath the door.

Yes, with a few considerations for extreme weather. We have designed The Outsider to withstand the abuse of the elements. However, some additional care should be taken if the mat is directly exposed to extreme weather.

Rain: the insert takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out and placed on its side for the water to run off.

Freezing rain/ice/snow: as with any freezing conditions, the Outsider can become slippery. We recommend only using The Outsider in outdoor protected areas for snow and ice conditions.

The wood rails are made of an engineered wood in order to ensure durability and longevity. They require no maintenance except an occasional wipe down with water. If the product is directly exposed to weather (no overhang or covering at all), the wood rail color may gradually fade due to extreme exposure to sunlight over an extended period of time.

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For the insert: it takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out of frame and placed on its side for the water to run off.

The Outsider has been tested for CA65 (the most stringent state standards in the US) and confirmed to have no phthalates, heavy metals or formaldehyde. The insert face is CRI Green Label Plus certified. The insert backing, made of ECO+ rubber, is recycled and recyclable and does not contain harmful carcinogenic substances. Quality materials are a core principle of the Porte + Hall ethos and we will continually work to improve and introduce products that further promote these values.

Our preferred method is to hose down and hang to dry. For stubborn stains, wipe off the stain in a cloth soaked in a cleaning solvent until dirt is removed. Never pour a cleaning agent directly on the stain. Hang to dry.  Do not machine wash.

For tougher stains, we have found that OxiClean™ works best.  Rub a small amount of OxiClean™ on the stain with a damp microfiber and allow it to absorb for 5-10 minutes. Hose down and hang to dry. 

Our preferred method is to shake out the mat. If vacuuming, be sure to adjust settings so the rotating brushes are on higher setting to prevent fiber damage or fraying from the beater bar.

Yes, the Innerweave is indoor/outdoor and we recommend for outdoor covered areas.

Yes, but the Innerweave is designed for direct contact with hard flooring surfaces and this is not our recommended use.

Once an order is placed, you will receive a confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you do not receive a tracking number please contact support@porteandhall.com.

We do not currently ship to international destinations.

Shipping rates vary based on size and weight of the box and number of boxes in an order.

P+H wants our customers to be completely happy with their purchase. We will accept returns within thirty (30) days of order placement for a full refund. Goods must be returned unused in original packaging. Shipping charges will be deducted from the original form of payment.

If you need to return an item, please email us at support@porteandhall.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We do not currently offer custom sizes.

P+H currently sells inclusively through our website www.porteandhall.com

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We do have a trade program. We are always interested in new partners and relationships for Porte + Hall. Please use this link to apply to our Designer Program

You can reset your password on the Account login page, click the following link to begin the process, Forgot your password?

Yes we do! Check out our virtual gift cards here.

You can redeem your promo code on the Checkout page, under the Order Summary Section in the designated field at checkout that is labeled “Gift Card or Discount Code.”

Please contact us at support@porteandhall.com