We do not offer larger sizes at this time. Our current sizes are: Doormat 2'2" x 3'0", Runner 2'2" x 6' 7" and Area Mat 4'6" x 6'6".
Yes, the Insider is safe to use on all floor types. The Insider has been tested on heated floors and can withstand heat up to 97 degrees fahrenheit. It is also safe on LVP floors. It will not transfer or leave residue.
Shipping & Payment Methods
Once an order is placed, you will receive a confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you do not receive a tracking number please contact email@example.com.
We do not currently ship to international destinations.
Shipping rates vary based on size and weight of the box and number of boxes in an order.
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
All orders (unless a product is noted as presale) will be shipped from our warehouse in Connecticut within 5 business days. Customers typically receive their order 7-10 days after the order was placed. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
All orders are shipped within 7 business days. Shipping is available in the continental United States. Porte + Hall ships with UPS, USPS and FedEx. Porte + Hall does not ship to PO Boxes. Shipping is not available to Alaska, Hawaii, Puerto Rico or U.S. Virgin Islands. We currently do not ship to international destinations. Shipping rates vary based on size and weight of the box and number of boxes in an order. Payment methods we accept: Visa, Mastercard, American Express, PayPal and Apply Pay. Once an order is placed, you will receive a confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you do not receive a tracking number please contact firstname.lastname@example.org.
P+H wants our customers to be completely happy with their purchase. We will accept returns within thirty (30) days of order placement for a full refund. Goods must be returned unused in original packaging. Return shipping charges will be deducted from the original form of payment. All Sale products are final sale.
If you need to return an item, please click here. A return label will be provided to you. If you experience any issues getting a return label please email us at email@example.com
Return shipping fees are due to extremely high shipping costs that our carriers have imposed on us. The return shipping fee is only a fraction of the actual shipping cost. The return shipping fees range from $10-$35 depending on the product you are returning. We do not charge any other restocking fees.
We do not currently offer custom sizes.
We currently do not offer custom patterns. For collaborations please reach out to firstname.lastname@example.org.
P+H currently sells inclusively through our website www.porteandhall.com
We’d love to have you on our email list to share new product information. Please click here to join!
We do have a trade program. We are always interested in new partners and relationships for Porte + Hall. Please use this link to apply to our Designer Program
You can reset your password on the Account login page, click the following link to begin the process, Forgot your password?
Yes we do! Check out our virtual gift cards here.
You can redeem your promo code on the Checkout page, under the Order Summary Section in the designated field at checkout that is labeled “Gift Card or Discount Code.”
We are working on it! We are always launching new collections. Please join our email list to be notified of new product launches.